Return and Exchange Policy
We are happy to serve you, and we always strive to provide a satisfying and seamless shopping experience. Therefore, we have provided a simple and clear return and exchange policy:
Duration:
You can request an exchange or return within two days from the date of receiving the order.
Conditions:
To serve you in the best possible way, please ensure that:
- The product has not been used or tried.
- It is in its original condition, with the attached tags and inside the original packaging.
- The invoice or proof of purchase is included.
In case of an issue:
If you receive a product with an issue such as damage, a manufacturing defect, or if it differs from your order, please contact us immediately after receiving it, and we will work to resolve the issue as soon as possible.
Discounted Products:
Please note that discounted products are non-returnable and non-exchangeable.
- The amount will be refunded after we receive the returned product and confirm that the product is unused or undamaged. If the product is found to be damaged or used, the return request will be canceled, and the customer will bear the cost of returning the product.
- The exchange request will be confirmed upon receiving the exchanged product and ensuring that the product is unused or undamaged. If the product is found to be damaged or used, the exchange request will be canceled, and the customer will bear the cost of returning the product.
- The customer will bear the full shipping cost when exchanging products.
- For any return or exchange requests or for other inquiries, please contact us via email with all the details:
Email: [email protected]
WhatsApp Number: 0509417434
